Overview
The CSR is responsible for delivering exceptional customer service while supporting operations and account management efforts.
This role requires effective communication, problem-solving, and a proactive approach to ensuring client satisfaction.
The CSR will assist in a range of administrative tasks, from customer support to logistics, inventory, and project coordination, all while contributing to operational efficiency and client account management.
Job Category
Administrative Support
Experience Level
No experience needed
Employment Type
Full-time
Reports to
Operations & Account Manager
Responsibilities
- Customer Support & Account Management:
Serve as the primary contact for client inquiries via phone/email, track account statuses, and update on services/orders. Collaborate with the Account Manager to ensure client satisfaction, manage account details, and assist with reports and presentations. - Operational & Logistics Coordination:
Coordinate with suppliers, vendors, and teams for product/service delivery. Manage scheduling/logistics for meetings and events, and handle office supply orders and inventory. - Event & Meeting Support:
Organize travel, lodging, and logistics for guests and teams, manage event invitations/registrations, and prepare materials for meetings and presentations. - CRM & Database Management:
Maintain and update CRM with accurate customer records, follow up on orders, and provide feedback to improve service and operations. - Project Management & Reporting Support:
Assist with tracking client project progress, reporting on key metrics, and identifying areas for improvement. - Internal & External Communication:
Ensure clear communication between teams, suppliers, and clients. Support client onboarding and share insights to improve services and account strategies.
Requirements
- High school diploma or equivalent (additional education is a plus).
- Prior experience in customer service or related roles, preferably in a fast-paced or service-driven environment.
- Strong communication skills (verbal and written) and the ability to interact with a diverse range of clients and internal teams.
- Excellent organizational skills with the ability to manage multiple tasks and deadlines.
- Basic computer skills and experience with CRM systems; proficiency with Microsoft Office Suite or Google Workspace.
- Ability to stay calm, professional, and solution-oriented under pressure.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work independently as well as in a team environment.
Preferred Skills:
- Experience with project management tools, CRM software, or customer support platforms.
- Experience in handling inventory or procurement tasks.
- Multilingual abilities and industry-specific knowledge relevant to Gissat or the business sector.
Performance Expectations:
- Timely and accurate resolution of customer inquiries.
- Positive customer feedback and high satisfaction scores.
- Consistent professionalism and reliability in both customer service and internal team support.
- Adherence to company policies and operational standards.
- Continuous contribution to team and operational improvements.
What We Offer:
- Competitive compensation.
- Comprehensive training and development opportunities.
- A collaborative and supportive work environment.